Privacy Policy

1. Introduction
   At Jeannieous, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA) of South Africa. By using our website www.jeannieous.co.za, you agree to the practices described in this policy.
   
   

2. Personal Information We Collect
   We may collect and process the following types of personal information when you visit our website or engage with our services:

• • Name and surname
  • Email address
  • Contact number
  • Company name
  • Location (IP address/geolocation)
  • Website usage data (via cookies and analytics tools)
  • Any additional information you provide via our contact forms or communications
    
    

3. How We Collect Personal Information
   We collect personal information through:

• • Contact forms you complete on our website
  • Direct communication via email, phone, or social media
  • Cookies and analytics tools (see Section 7)
  • Publicly available sources (when relevant and lawful)
    
    

4. Purpose for Collecting Personal Information
   Your information is collected for the following purposes:

• • To respond to your queries and provide services
  • To improve user experience on our website
  • For marketing, with your consent
  • To comply with legal obligations under POPIA and PAIA
  • To analyse traffic and performance on our site
    
    

5. Legal Grounds for Processing
   We process your information on the basis of:

• • Your consent
  • A contractual obligation
  • Legal obligations (e.g., for record keeping)
  • Legitimate interests related to running and improving our business
    
    

6. Disclosure of Personal Information
   We do not sell or rent your personal information. We may disclose it to:

• • Third-party service providers who assist with our operations (e.g., website hosting, analytics)
  • Regulatory or government authorities, if required by law
  • Legal advisers or in legal proceedings

All third parties are contractually obligated to protect your data and comply with POPIA.

7. Cookies and Tracking Technologies
   What Are Cookies?
   Cookies are small text files stored on your device when you visit a website. They help us understand how you use our site and improve your experience.
   Types of Cookies We Use:
   

   Cookie Type	Purpose
   Necessary	Enables basic functionality (e.g., navigation, forms)
   Performance	Helps us understand how users interact (Google Analytics)
   Functional	Remembers preferences and choices
   Advertising	Used for remarketing and showing relevant ads (if applicable)

   
   Your Choices:
   You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.
   
   

8. Data Retention
   We only retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
   
   

9. Security
   We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, or loss.
   
   

10. Your Rights (Under POPIA)
    
    You have the right to:

• • Access your personal information
  • Correct or update your information
  • Request deletion of your information
  • Object to the processing of your data
  • Lodge a complaint with the Information Regulator of South Africa
    For more on your rights, visit: https://www.justice.gov.za/inforeg/
    
    

11. PAIA Manual Access
    In accordance with the Promotion of Access to Information Act (PAIA), our PAIA manual is available upon request. Please email us for more information.
    
    

12. Contact Us
    If you have questions or wish to exercise your rights, contact:
    Jeannieous
    Email: [hello@jeannieous.co.za]
    Website: www.jeannieous.co.za
    
    

13. Updates to This Privacy Policy
    This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website with the effective date shown at the top.